Terms & Conditions


By placing an order with us you will be deemed to have read understood and agreed these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us at help@bluemarmaladelondon.com before placing an order with us.

These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of an English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

A contract between the customer and Blue Marmalade London Ltd for the sale of our products will only exist once an order has been accepted, processed and dispatched (at which point the buyers credit/debit card details will be charged for the value of the goods dispatched). This does not affect the customer’s statutory rights.

Prices and availability of goods are subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen – please refer to our returns policy. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.

Your right to cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of dispatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

Returns policy

If you are returning your order we will pay for the return postage of your parcel. Simply stick the postage paid returns label that is included with your order onto your parcel. We strongly advise you to obtain proof of postage at the Post Office to cover yourself if the product gets lost.

Please include your delivery note so that we can make the refund.

Payment and Taxes

We accept online payment in a secure environment by credit or debit card. We currently accept Visa, Mastercard, Delta, Switch and Amex. All transactions are shown in £ sterling.

All prices quoted on this website are accurate at the time of publication and are quoted in £ sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Our guarantee to you

We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes when a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket. The stock status for your order will also be notified to you on your order confirmation.

All quoted delivery dates are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received before 3pm will, subject to availability, be dispatched on the following day for a 7 working day delivery. Those orders received after 3pm will be dispatched on the day after the next day.

UK and Worldwide delivery

UK delivery

We charge £4 for standard shipping within the UK. We use a signed for delivery, which usually arrives within 3-5 working days.

We charge £9 for express delivery within the UK. Order by midday and your parcel will be with you the next working day. Order after midday and it will be with you the day after. If you order on a Saturday or Sunday your parcel will arrive on Tuesday. This is a signed for service.

Worldwide Deliveries

We charge £10 for shipping worldwide and we will courier your package to you. This takes 1-2 weeks. Please note import duty is the responsibility of the customer and we cannot be held responsible for any delays at customs.

Conformity of goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Disclaimer & Limitations of Liability

To the fullest extent permitted by law and save as provided above, neither Blue Marmalade London Ltd nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Blue Marmalade London Ltd or any of it’s members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of on in connection with the use of this website, the supply of the products or their use or resale by you.

“The limitations of liability n these conditions shall apply equally for the benefit of Blue Marmalade London Ltd and any other associated company of Blue Marmalade London Ltd as if references to Blue Marmalade London Ltd included references to each such associated company”.

While Blue Marmalade London Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further Blue Marmalade London Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. Blue Marmalade London Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Blue Marmalade London Ltd. The entire liability of Blue Marmalade London Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Blue Marmalade London Ltd will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of it’s obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond it’s reasonable control.

Blue Marmalade London Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of it’s obligations under these terms and conditions except wit the specific permission in writing of Blue Marmalade London Ltd.

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Right of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright and trademark

The content of these pages (including pictures, design, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Blue Marmalade London Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work or part of all the material available on this website in any form is prohibited save that you may:

Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Blue Marmalade London Ltd. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you may acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Registered Company Information

Registered Company: Blue Marmalade London Ltd

Registered in: England & Wales

Registered address: 100 Gilders Rd, Chessington, Surrey, KT9 2AN

Registered Company No:8607972

Registered Vat No: 174 1794 87


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